Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Site Control Panel you’ll find a comprehensive Help section featuring tons of help articles and regularly asked questions. They are answered by our support team of experienced techs. Just type in your question and our smart platform will give you the most appropriate answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of how–to video tutorials that detailedly illustrate how you can troubleshoot a typical issue associated with your cloud hosting account. You’ll find the tutorial videos in the Help Center.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer care service with a 60–minute support ticket response guarantee. A team of accomplished technical support engineers will be online for you to attend to all the queries that you may have. During non–peak times, an answer will be offered within just 20 minutes.