Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be responded to in maximum one hour after the ticket or email has been submitted. If your issue needs additional assistance from a sysadmin, we will direct the ticket or the e–mail to the person on duty, without delay and will leave a note to inform you that more time will be required for reaching the optimal solution. And if you order our Optional Admin Services package, all of the tasks included there will be performed whenever you desire.
A Top–Class Support Service
- We will be online for you 24–7–365 to respond to any enquiries that you may have related to our Site Control Panel or any of the applications that we have preinstalled for your convenience on the server. If you also need assistance handling server administration procedures, you can check out our Optional Admin Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Area
Our Site Control Panel has been installed by default for every dedicated server. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of educational articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.