A 99.9% Server Uptime
Our cloud hosting system is based on a solid, enterprise–class hardware architecture and a strongly modified Linux distro. This is why, regardless of what your website is, or how many visitors you have, or even in case there is a denial–of–service assault, our physical servers will remain up and your web sites will stay online.
Our cloud hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware built by Juniper. And on each single router, we’ve configured a firewall with a complex set of rules to successfully filter out all dubious requests.
Because of this, in each of our data center facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your hard–earned cash at risk, you cannot feel truly secure. That is the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you do not feel content with our service or if you would like to use a more powerful web hosting solution, such as a VPS servers or a dedicated servers – we’ll give you your money back in full, with no hidden costs or refund charges.
24/7 Technical Support
We have diligently picked each individual member of our 24x7 support staff to make certain that we can offer the best possible client support you can get. Each one of our technical support engineers has many years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Besides, they are available 24/7 – you will be able to get in touch with them at any moment and they’ll reply as quickly as possible.
Their average ticket response time is well under 20 minutes, whilst with many other web hosting suppliers you need to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered within sixty minutes.