24/7 Customer Support in Cloud Hosting
All of our cloud hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services well before you make a purchase or you're a current client and you have a question or some difficulty, you are able to contact us any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any matters that require additional time to investigate and fix. Unlike a number of other website hosting providers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, thus regardless of what your trouble is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to test our support services even before you purchase a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general questions. Our representatives will help you choose the perfect package or offer you information about our servers, in order to verify if the system requirements for your web sites are met. If you're a current client, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that any time you employ any of these 2 methods of correspondence, you will get an answer within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other companies, even large ones, you are able to compare the reply time considering that it ordinarily takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forvarious difficulties or questions about the pre-installed software the server is equipped with. If you have not purchased your VPS server plan yet, you can learn more information about our services by giving us a call or through the live chat service. For more tech issues, you should send an email message or open a ticket through your billing Control Panel and you will get support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical reply time usually does not extend past half an hour. In case you need assistance with third-party software, you are able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators will help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will benefit from quick support when you acquire a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a support ticket from your billing account or you send an email message about any kind of issue with your server or the pre-installed software on it at any time of the day, you will get an answer within one hour, even during holidays. Our ticketing system is the perfect option if the matter involved requires longer time to be resolved or in case it needs to be given to our administrators, because it's a lot easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.