Phone Support

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Despite the fact that this isn't the mainaspect in order to recognize a dependable cloud hosting company from a bad one or a reseller from a real supplier, the option to call and consult with a live person is an indicator that you aren't working with a one-person service provider and that you will be able to reach someone whenever you're in need of assistance. The telephone support for hosting services may vary from common to experienced, thus the problems which can be resolved through a phone call differ depending on the provider. Generally, these matters are simpler and feature billing or first level tech issues because more complex issues often require a support ticket where both you and the administrators can follow the proceedings with a given issue. Nevertheless, having the option to call your supplier can save you lots of time and efforts for the countless tiny problems which may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours every day, you have the option to call us and talk with one of our customer support agents to find out more about all of the cloud hosting that we provide and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on three different continents so that you will be able to call the one closer to you - in the USA, Great Britain or Australia. If you are already a customer, you will be able to call us about general and billing matters, and even about some technical issues. In case the trouble is strictly technical or it can take longer time to analyze, you'll have to go through our ticketing system, which will enable both you and our tech support team to keep track of the information provided by either side.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours a day as a part of the support services for each semi-dedicated server package that we offer. Considering that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such an issue, still for all of the billing, general or minor technical issues you can always give us a call and we'll assist you right away in order to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your websites on our advanced cloud platform or you'll be able to get any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., the United Kingdom and Australia plus an international number, which means that you'll be able to call the one which is nearer to where you live.