One-Hour Response Guarantee in Cloud Hosting
In case you’re using any of our cloud hosting and you have a question or confront a predicament, you can get in touch with us 24/7/365 by posting a customer support ticket or by writing an email and we guarantee that you’ll receive a reply in less than one hour. If the issue can be resolved, we will do it before we respond, whereas if there’s something that you have to do on your end, we will supply you with all the necessary details – what settings to check, what possible solutions to try, etc. Normally, you’ll obtain a reply within no more than thirty minutes, which means that waiting for hours on end or even for more than 1 day to receive help is something out of the question. Our one-hour response time guarantee applies to any inquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a client support ticket from your web hosting Control Panel or send an email connected to your semi-dedicated server, you will get a reply within maximum sixty minutes. You can contact us at any time with regard to billing, general or technical matters and given that we are available 24-7-365, you’ll invariably receive help in a well-timed fashion. Based on the specific question or issue, we’ll give you more info, solve the complication if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to configure a given setting for a web app that we do not have access to. You can just forget about waiting for a whole day for each and every response. As a matter of fact, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.