If your website hosting service provider supplies live chat support, you will be able to speak with a representative live and find out helpful information or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with world wide web access, so you won't pay any rates if you're in a different country or state. In addition, it will be quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes difficult to give to the other party on the phone. The real-time chat is also a much quicker option to contact the hosting provider's support crew compared to using a ticketing system. Last, but not least, in the event that some problem requires a little more time to be dealt with, you'll be able to do something else while you wait for support on the live chat, so that you won't waste time - something that is not possible when you're on the telephone.

Live Chat Support in Cloud Hosting

As we believe that a lot of problems are quickly resolved if you talk with a live person, we supply a live chat service for all of our potential and current customers. Our chat is available every single day and our customer support representatives can assist you with a number of questions and situations. In case you aren't our client yet, you're able to find out more about our cloud hosting plans and the web hosting platform in general so that you can be certain that your web sites will run effectively on our servers. If you already have an account and you have some questions or you encounter any problems with some of our solutions, you can join us on our live chat and we can provide you with the required info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some problems which require more time or the expertise of a system administrator, but for a variety of common issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every single day, even on holidays and weekends. It is the most effective way to find out more information about our semi-dedicated servers in case you don't have an account yet or to have an issue resolved in case you are a customer and our customer care representatives will assist you live regardless of the time of the day you join our chat. In case you are unsure which package is more appropriate for your sites, in case you need advice whether you need a certain upgrade and how to obtain it or when you've got troubles setting up an e-mail account on your computer, you are able to contact us and we will supply you with the necessary information in a timely manner. The live chat is accessible even after our phone lines go off for the day, which means that if you have an account here, you can be sure that you'll always receive prompt assistance with any kind of question or problem that comes up.