There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a support ticket system. This is the least complicated correspondence channel for a number of reasons. If no client service staff member is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. In addition, you can copy ‘n’ paste large pieces of information without worrying about printing errors, and in case a specific problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in one location, so either party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, so if you need to supply information or to adhere to directions, you will need to use at least two different interfaces and this number could increase in case you would like to manage a couple of domains. On top of that, lots of web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with lots of other hosting companies, the ticketing system that we use with our cloud hosting is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember different login names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single place. So, in case you’ve got an inquiry or confront a complication, you can get in touch with our customer service staff immediately. Our system features an intelligent search option. This means that even in case you’ve sent a lot of tickets over the years, you’ll be able to track down the one that you need without much difficulty. Furthermore, you can check knowledge base hints on fixing common complications.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you would like to get in touch with our customer service technicians, you will be able to open a ticket straight from your Hepsia Control Panel instead of going through a completely different support platform as you will need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without any difficulty and to go through older tickets using a clever search filter. Also, you will be able to take a look at the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can accomplish all of the abovementioned things without signing out of your Control Panel at any time, which goes to say that in case you run into any complication or have a question, you can touch base with our support engineers and resolve the particular problem within the hour via one platform.