Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with lots of other hosting companies, the ticketing system that we use with our cloud hosting is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember different login names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single place. So, in case you’ve got an inquiry or confront a complication, you can get in touch with our customer service staff immediately. Our system features an intelligent search option. This means that even in case you’ve sent a lot of tickets over the years, you’ll be able to track down the one that you need without much difficulty. Furthermore, you can check knowledge base hints on fixing common complications.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with our company and you would like to get in touch with our customer service technicians, you will be able to open a ticket straight from your Hepsia Control Panel instead of going through a completely different support platform as you will need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without any difficulty and to go through older tickets using a clever search filter. Also, you will be able to take a look at the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can accomplish all of the abovementioned things without signing out of your Control Panel at any time, which goes to say that in case you run into any complication or have a question, you can touch base with our support engineers and resolve the particular problem within the hour via one platform.